Quote:
Originally Posted by ploddinTod
Who, at the top of the chain, do we complain to? Shannon, if you could post a link to a top official, at least we could make our feelings known.
Thanks
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I've complained to a couple points of contact at ReserveAmerica, but have gotten no resolution. They're a well shielded organization, it seems. I can't find reliable info on who their present CEO is nor email contacts that actually result in positive action.
ReserveAmerica is owned and operated by Ticketmaster, an operating business of IAC (NASDAQ: IACI). (Source:
IAC's business detail for Reserve America)
As I understand it, they have their own corporate structure and CEO. Their business address, and I presume headquarters, is actually located in Canada:
ReserveAmerica
2480 Meadowvale Blvd. Suite 120
Mississauga Ontario CA L5N 8M6
I doubt a letter-writing campaign will do anything, and in my particular case the tipping point were issues I have been having with them from a business-to-business perspective, as one of their affiliates. That said, with their reservation system's (and at times, entire website's) downtime from December to
still today (selective availability for only part of the TPWD park inventory), these behind-the-scenes issues we've had with them are doubly upsetting because they seem to indicate everything's out of whack.