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Originally Posted by Turn Key
Just thought some might like a look at a letter I sent to Fleetwood. Can't say I'm really pleased and the letter will explain why. Just felt the info should be passed on and could see no better way to let all my fellow Texans know.
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First, thank you for sharing your letter here. Your letter provides good information and presents it logically rather than emotionally (which is easy to do when a company's just frustrated or hurt you).
It makes me feel good to know people still write to companies when they have been treated unfairly, their needs are not being met, etc. Sometimes, you find the company is a victim of its own policies and procedures or its own growth, but regardless of the reason when it impacts customers it needs to be addressed.
I'm glad you and your wife ultimately found a camper that met your needs and expectations, although I'm sorry to hear about the tribulations you had with Fleetwood. If you receive a reply from them, I'd be interested in a summary of their response, such as steps they're taking to address the issues you mentioned.